The warranty information below IS NOT for LCD Projectors or Projector parts. See the specific product page for their associated warranties.

Upgrade Computer Memory warrants that all products are free from defective material and workmanship and, subject to the conditions set forth below, agrees to repair or replace any part of a product that proves defective by reason of improper workmanship or materials without charge for parts and labor.**

To obtain warranty service, you must first obtain a Return Merchandise Authorization (RMA) number by calling us at 1-888-530-8555.

Specifics: These warranties only apply to Domestic orders. See International Shipping Guidelines for other countries.

All our memory modules are warranted to be free from electrical or manufacturer defects for the life of the original owner. This warranty is void and does not apply if the memory module has been modified, abused or subject to static or electrical charges.

30-Day money back guarantee on all memory products. We will provide a replacement for&nbspany defective part(s) if notified&nbspwithin 30 days after&nbspthe delivery tracking shows receipt of the&nbsporder.  Please call 1-888-869-3125 for a RMA.  We will email you a pre-paid return label for return delivery.  Once we have received the product back, we will ship the replacement.

If an up front replacement is needed, a charge card must be provided.  We will create a new order, and credit the old order when the product is received.

After 30 days, all memory has a lifetime warranty through Upgrade Computer Memory. Lifetime replacements must be returned to Upgrade Computer Memory prior to us sending the replacement and the return cost of insurance and shipping is the sole responsibility of the customer. Upgrade Computer Memory will pay for the return shipping of the replacement and chooses the method of delivery. Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.

**Important: Upgrade Computer Memory is not responsible for damage to equipment, property, program loss or costs associated with computer or data recovery. Upgrade Computer Memory will not reimburse consumers for installation or service charges for any reason.

Once the customer begins the process of adding or replacing Upgrade Computer Memory's product into their equipment, the customer assumes full liability from that moment. The customer should seek a bonded and insured professional to insure compensation for an unforeseen loss.

RMA Policy:

If the order has been delivered, a 30-Day money back guarantee is available on all memory products.

Shipping of RMAs:

All RMAs are shipped to the customer by U.S. Postal Service, even if the original shipment was by an Express Service (Overnight, 2 Day Air, etc.). This is because Upgrade Computer Memory never charges for replacements and a credit card is never verified. (This policy is waived if Upgrade Computer Memory is at fault and mis-shipped your order. An order is not considered to be mis-shipped if we substitute a faster memory module that is compatible for your system.)

Products being sent back for replacement:

We will provide postage for the return of defective parts if notified within 30 days after the delivery tracking shows receipt of the order.  After we receive the original shipment, a replacement will be sent at our cost.

Products being sent back for credit / refund:

A RMA (Return Merchandise Authorization) number must be obtained before the product is returned to us and must be within the 30 day warranty period.

Please call 1-888-530-8555 to obtain a RMA. Any product received without a RMA will be returned to the customer. The cost and method of shipping the product back to us is the sole responsibility of the customer. We recommend a track-able form of shipping to guarantee your package arrives to us. If a package is sent without proof of delivery, Upgrade Computer Memory is not responsible for proving receipt of the package.

Products being sent back for replacement after 30 days:

After 30 days, all memory has a lifetime warranty through Upgrade Computer Memory. Lifetime replacements must have an RMA issued and be returned to Upgrade Computer Memory prior to us sending the replacement. The return cost of insurance and shipping is the sole responsibility of the customer. Upgrade Computer Memory will pay for the return shipping of the replacement and chooses the method of delivery. Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.

Send all RMAs to:

Upgrade Computer Memory
Attn: RMA ______
124 W. Jefferson Ave. Suite 107C
Kirkwood, MO 63122